Refund and Returns Policy

At Rameen Pret, we want you to be fully satisfied with your purchase.
Please read our Refund & Return Policy carefully.

1. No Refund on Change of Mind

We do not offer refunds if you change your mind after placing the order.

2. Exchange Policy (Within 3 Days)

You can request an exchange within 3 days of receiving your parcel if:

Wrong item delivered
Wrong size delivered
Damaged or faulty product received
Missing items

Exchange Conditions

Product must be unused and unwashed
Tags and packing must be intact
Original receipt/order number must be provided

3. Items Not Eligible for Exchange/Return

Sale items
Discounted items
Used or damaged products
Customized/altered items

4. Return Process

To request an exchange:

Contact us on WhatsApp or Email within 3 days
Share order number and photos of the issue
Our team will verify the issue
Return parcel through courier (details will be shared)

Note: Return shipping costs are the customer’s responsibility unless the mistake is ours.

5. Refund Policy

Refunds are only given if:

The product is out of stock after payment
Your order gets cancelled by us
Your return claim is approved due to our mistake

Refund will be processed through:

Bank Transfer
Easypaisa / JazzCash

Processing time: 3–7 working days

6. Order Cancellation

You can cancel your order within 4–6 hours of placing it.
Once the order is shipped, cancellation is not possible.

7. Contact Us

For exchanges or refund concerns, contact:

Rameen Pret – Support Team
Phone: 03187591757
Email: pretrameen@gmail.com

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pretrameen@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pretrameen@gmail.com.